Cette page est maintenue par Elevant pour répondre aux questions juridiques courantes. Elle ne constitue pas un avis juridique. Pour toute question spécifique, contactez-nous.
Elevant s'engage à protéger les données personnelles de ses utilisateurs. Cette politique décrit les données que nous collectons, comment nous les utilisons et vos droits.
Information we collect
Most of the personal data we collect is directly provided by our users when they register and use our services. Other data is collected by recording interactions with our services.
Account & Contact Data
When you register on our website to use our Services or fill in one of our contact forms, you voluntarily give us certain information. This typically includes your name, company name, email address, and sometimes your phone number, postal address (when an invoice or delivery is required), as well as a personal password. We never record or store credit card information from our customers.
Job Application Data
When you apply for a job on our website or via an employment agency, we usually collect your contact information (name, email, phone) and any information you choose to share with us in your introduction letter and Curriculum Vitae. If we decide to send you a job proposition, we will also ask you to provide extra personal details as required to fulfill our legal obligations and personnel management requirements. We will not ask you to provide information that is not necessary for the recruitment process. In particular, we will never collect any information about your racial or ethnic origin, political opinions, religious beliefs, trade union membership or sexual life.
Browser Data
When you visit our website and access our online services, we detect and store your browser language and geolocation in order to customize your experience according to your country and preferred language. Our servers also passively record a summary of the information sent by your browser for statistical, security and legal purposes: your IP address, the time and date of your visit and the page or resource you are accessing, your browser version and platform, and the web page that referred you to our website. Your browser may also be used to store and retrieve your current session data, with the help of a session cookie (see also the Cookie Policy for more details).
Form protection
Some forms on our website may be protected by Google reCAPTCHA. This technology relies on heuristics that are based on technical characteristics of your browser and device and may also use specific Google cookies. See also Google’s Privacy Policy and Terms of Use.
Customer Account
When you subscribe to Elevant.AI services and create your own teams, projects and pages, any information or content you submit or upload into your database is your own, and you control it fully. This data will often include personal information, for example: your list of employees, your contacts and customers, your messages, pictures, videos, etc. We only ever collect this information on your behalf, and you always retain ownership and full control of this data.
Utilisation des données
Vos données sont utilisées pour fournir le service, répondre à vos demandes, améliorer l'expérience utilisateur et assurer la sécurité de la plateforme. Nous ne vendons pas vos données personnelles.
Account & Contact Data
We use your contact information in order to provide our services, to answer your requests, and for billing and account management reasons. We may also use this information for marketing and communication purposes (our marketing messages always come with a way for you to opt-out at any time). We also use this data in aggregated/anonymised form in order to analyze service trends. If you have registered to participate in an event published on our website, we may transfer your name, email address, phone number and company name to our local organizer and to the sponsors of the event for both direct marketing purposes and in order to facilitate the preparations and booking for the event.
Job Application Data
We will only process this information for our recruitment process, in order to evaluate and follow-up with your application, and in the course of preparing your contract, if we decide to send you a job proposition. You may contact us at any time to request the deletion of your information.
Browser Data
This automatically recorded data is anonymously analyzed in order to maintain and improve our services. Google reCAPTCHA may also be used for security purposes, in order to prevent abuse of our services. In that case we only process the anonymous score that reCAPTCHA determines based on your browser and device. We will only correlate this data with your personal data when required by law or for security purposes, if you have violated our Acceptable Use Policy.
Customer Account
We only collect and process this data on your behalf, in order to perform the services you have subscribed to. Our Helpdesk staff and engineers may access this information in a limited and reasonable manner in order to solve any issue with our services, or at your explicit request for support reasons, or as required by law, or to ensure the security of our services in case of violation of our Acceptable Use Policy.
Segregation by project
Elevant.AI is organized around the notion of projects. Each project is one instance of Elevant.AI's AI assistant. By design, all information uploaded inside a project stays in that specific project and is not used nor shared with other projects, unless the user decides to share the same information between projects.
No AI fine-tuning
Because of the strategic nature of information handled by Elevant.AI, we guarantee that no information you provide is used to fine-tune our AI models.
Accessing, updating or deleting your personal information
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Account & Contact Data
You have the right to access and update personal data you have previously provided to us. You can do so at any time by connecting to your personal account on Elevant.AI. If you wish to permanently delete your account or personal information for a legitimate purpose, please contact our Helpdesk. We will take all reasonable steps to permanently delete your personal information, except when we are required to keep it for legal reasons (typically, for administration, billing and tax reporting reasons).
Job Application Data
You may contact us at any time to request access, updates or deletion of your application information. The easiest way to do it is to reply to the last message you exchanged with our Human Resource personnel.
Customer Account
You can manage any data collected in your account on Elevant.AI at any time, using your administration credentials, including modifying or deleting any personal data stored therein.
Safety Retention Period
We retain a copy of your data in our backups for safety reasons, even after they are destroyed from our live systems. After we delete any of your personal information from our database upon request from you, or after you delete any personal information from your database, it is not immediately deleted from our backup systems, which are secured and inalterable. The personal data could remain stored for up to 12 months in those backups, until they are automatically destroyed. We commit not to use those backup copies of your deleted data for any purpose except for maintaining the integrity of our backups, unless you or the law require us to do so.
Security
We realize how important and sensitive your personal data is, and we take a great number of measures to ensure that this information is securely processed, stored and preserved from data loss and unauthorized access.
Data retention
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Account & Contact Data
We will only retain such data as long as necessary for the purpose for which it was collected, as laid out in this policy, including any legal retention period, or as long as necessary to carry out a legitimate and reasonable promotion of our products and services.
Job Application Data
If we do not hire you, we may keep the information you provide for up to 3 years in order to contact you again for any new job proposition that may come up, unless you ask us not to do so. If we hire you, your personal information will be stored for the duration of your employment contract with us, and afterwards, during the applicable legal retention period that applies in the country where we employed you.
Browser Data
We may retain this data for a maximum of 12 months, unless we need to keep it in relation with a legitimate concern related to the security or performance of our services, or as required by law. Any server-side session information is discarded maximum 7 days after it stops being actively used.
Server Logs & Security Logs
We retain those logs for a maximum of 12 months, unless we need to keep them in relation with a legitimate concern related to the security or performance of our services, or as required by law.
Customer Account
We will only retain this data as long as necessary for providing the services you subscribed to.
Physical data location
Customer data are hosted in France.
For customers concerned about EU data protection regulations, the mentioned countries are in the EU or currently subject to an adequacy decision from EU authorities.
Third party disclosure
Except as explicitly mentioned above, we do not sell, trade, or otherwise transfer your personal data to third parties. We may share or disclose aggregated or de-identified information, for research purposes, or to discuss trends or statistics with third parties.
Cookies
Cookies are small bits of text sent by our servers to your computer or device when you access our services. They are stored in your browser and later sent back to our servers so that we can provide contextual content. We use them to support your activities on our website (for example your session), to understand preferences, and to compile aggregate traffic statistics. We also use third-party services such as Google Analytics, which set and use their own cookies.
For the full cookie overview (categories, examples and browser settings), please see our Cookie Policy.
Policy updates
We may update this Privacy Policy from time to time, in order to clarify it, to reflect any changes to our website, or to comply with legal obligations. The “Last updated” mention at the top of the policy indicates the last revision, which is also the effective date of those changes.
Contacting us
If you have any question regarding this Privacy Policy, or any enquiry about your personal data, please reach out to the Elevant.AI Helpdesk or contact us via email at info@elevant.ai.
Acceptable Use Policy (summary)
Usage of Elevant.AI is subject to our Acceptable Use Policy (AUP), incorporated by reference into the Elevant.AI Agreement. Customers who violate these rules may see their subscriptions suspended without prior notice. Subscription fees are usually not refunded.
You may not use Elevant.AI for illegal or harmful content, email abuse/spam, security violations, or network and services abuse (including DoS, unthrottled API calls, overloading, abusive crawling, or abusive registrations).
Reports of abusive behavior may be sent to info@elevant.ai.
